I have an OfficeJet 5742 on my network which is properly working (one of my desktop has it properly installed and can print on it). I have a laptop on which it was difficult to print on the printer (it frequently said that it was offline), I had to uninstall it and reintall it to make it work properly. But since today the printer can be configured anymore on the PC.
When I want to install it I scan search for available devices. It found the printer, I clic on the add device button. It says connexion, and then Pilotes indisponibles (drivers unavailable) in the (Imprimantes et Scanners) "Printed and Scanners" screen on windows 10.
HP Doctor sees 3 products :
- 1 HP officejet 5740 series (the picture is note the model I own)
- 1 HPC7195A with the corrct ip address but not the right picture
- 1 HP officejet 5740 series with the correct ip address, the right picture but not installed.
Then HP doctor says that there is a network installation failure.
I tried so many things, I can't say where I currently am in the process...
Can anyone help me to fix this ? thanks.
Note that the printer is detected by HP Smart and can print a test page... I can't understand what is happening...*
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