OfficeJet 8025 failed to download update

[cyayon]

Hi,

Since the past week, my HP OfficeJet 8025 failed to update. I got an error message on the printer screen that the update failed to download and ask me to retry or cancel.

I tried several times, trying to change DNS server, only ipv4, etc... no luck. Every time, i got this error message.

My current firmware version is :

Firmware Version : MALBECPP1N001.2243A.00

Built Date : 2022-10-19

thanks.

[Dragon-Fur]

@cyayon 

Welcome to the HP Community Forum.

According to the Firmware installation package,  your printer firmware is up-to-date.

The current version:

001.2243A

Try to cancel the update.

Perhaps follow up with

Restart everything

and

 HP printer turns off unexpectedly or repeatedly

Step 2

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  HP OfficeJet Pro 8025 All-in-One Printer 

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[cyayon]

Hi,

i already try to cancel and restart, power off then on.

no way, the printer ask to update after some time.

the printer is linked to HP inkjet cartridge service and I can not

disable auto update.

[Dragon-Fur]

@cyayon 

Welcome to the HP Community Forum.

OK - understood.

True - Disabling automatic updates  is not an option.

True, too - Web Services must be running for the Ink service to stay connected.

Try / Consider

Download, Save, and manually Install the Firmware Update.

It likely won't install -- your firmware shows as current.

The manual install attempt might kick the "auto" update so it stops trying.

Firmware 

HP OfficeJet 8020/OfficeJet Pro 8020/OfficeJet Pro 8030 All-in-One Printer series Firmware Update 

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[cyayon]

Tried this already too from a MacOS computer.

the updater says it is already up to date and refuse to install.

After a few minutes, the printer tried to update and failed again.

[Dragon-Fur]

@cyayon 

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[Rainbow23]

Hi @cyayon,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

Please follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up a new printer.

Let me know if this helps and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[cyayon]

Hi,

i have just done this and the issue is always here.

the printer want to self update itself continuously.

The printer network connected and print correctly. It

is also correctly recognized by HP software.

i tried several solutions, like forcing ipv4 only, changing DNS servers to google 8.8.8.8, using wifi instead of Ethernet,

power off and disconnect power cable for a few minutes…

no way, the printer claim that there is a new firmware, try to download then failed and repeat again and again.

I cannot disable auto update because the printer is linked to inkjet cartridges HP service.

thans

[Rainbow23]

Hi @cyayon,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[cyayon]

I am French and I don’t speak English very well.

could you please just provide instructions to resolve the issue ?

thanks.