OfficeJet 9270e Stuck on setup screen

[a1trainer]

During setup, it asked me which type of firmware update I wanted, and I selected Automatic and then hit Next.  I then got a screen giving instruction if I want to change it later with a Continue button.  Nothing happens when I select the button.  It now just continues to show the firmware update selection screen.  I have turned off, unplugged for 60+ seconds, replugged in, and it immediately takes me back to the firmware screen.  I can't get back to the control panel's home screen.   I have lost WiFi connectivity to the printer and connected via Ethernet, but the HP app doesn't give any options for resetting the firmware update or resetting the printer at all.  

The HP Print and Scan Doctor does not recognize the printer.  When I try to add the printer via Windows, it requests a WPS pin, and the one inside the printer does not work.

How can I reset it without having access to the control panel?  Is there some other way to do a factory reset?

[VikramTheGreat]

Hi @a1trainer,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is to be stuck in a setup loop with no access to the home screen. I’m sorry you’re dealing with this.

To make sure we guide you with the correct recovery steps, could you please confirm the exact printer model and product number (for example, something like OfficeJet Pro 9200e series – product number 4Uxxxx*)? The 9270e naming can vary by region, and reset methods can differ slightly depending on the exact variant.

Once we have the exact model/product number, we can:

• Confirm whether a forced factory reset / semi-full reset is supported without UI access
• Check if there is a hardware key combination that bypasses the firmware-selection screen
• Verify if recovery is possible via Ethernet/EWS or service mode, or if replacement handling is required

I appreciate your patience. Please share the exact model/product number, and I’ll help you with the next steps right away.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat