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- HP Community
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- Printer Setup, Software & Drivers
- OfficeJet Pro 6968 will not update the driver with Windows 1...

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02-18-2021 04:58 PM
I tried to update my OfficeJet Pro 6968 and run through the print app. I am working with Windows 10 and I keep seeing that the Driver is Unavailable. How can I go about getting my printer to work with my computer. I recently upgraded to Windows 10.
02-22-2021 09:10 AM
Hi@saiasm7, Welcome to the HP Support Community!
Try these steps to re-install the printer driver -
1. In the search box, type and open "Uninstall a Program".
2. Look for HP Printer software.
3. Right-click to uninstall.
4. In the search box, type, and open “Devices and Printers”.
5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.
6. Open the run command with the "Windows key + R" key combo.
7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).
8. Click on the "Drivers" tab.
9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.
10. Select Ok.
11. Select Apply and Ok on the Print Server Properties windows.
12. Close Devices and Printers Once the software and drivers are removed.
13. Restart the computer.
14. Download and install the software and drivers from here.
15. Click on the downloaded file and follow the on-screen instructions.
Keep me posted. Happy to help!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
02-23-2021 11:46 AM
Greetings!
This message is from the HP Support team,
Just needed to know if all your queries were resolved?
If not, I could help you get there.
If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.
Have a great day ahead!