• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-07-2024 08:59 PM - last edited on ‎08-30-2024 08:15 AM by Retired

HP Recommended

This is simple: Generic cartridges don't work. True, this is my home printer, and now it's junk. However, I do have purchasing influence for a major electronics manufacturer, and we'll be looking for bids to replace our 200+ HP printers and copiers.

 

I've favored HP for over 20 years. It's sad to leave.  

Category:
1 REPLY 1

‎08-08-2024 12:20 PM

HP Recommended

Hi @PissedOffAgain,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are facing an issue with your HP OfficeJet Pro 6978 firmware update. Not to worry I will help you to get a resolution to resolve the issue.

 

Software and Drivers for HP OfficeJet Pro 6978 All-in-One Printer
Update the firmware on an HP printer 

Refer to this document: HP OfficeJet Pro 6978 All-in-One Printer User manual 

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.