-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- OfficeJet Pro 7740 prints multiple blank pages

Create an account on the HP Community to personalize your profile and ask a question
01-03-2023 04:14 AM
Im using a OfficeJet Pro 7740 as a network printer in combination with Windows 11.
Every time I print something multiple white papers are being spit out and I have to turn off the printer.
I tried changing the driver from the official HP OfficeJet Pro 7740 series 20.79.1.6733 to the HP Universal Printing PC 6 61.225.1.24923 but it doesn't have any effect. I also gave the printer a firmware update to the latest version.
What else could I try that could solve the problem?
(I don't have the ability to connect the printer to USB)
Solved! Go to Solution.
Accepted Solutions
01-07-2023 03:10 AM
Hi @Joost56841,
Welcome to the HP Support Community.
I'd like to help!
Perform a power reset on the printer.
- Turn the printer on, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP Recommends connecting the printer power cord directly to the wall outlet - Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
You may refer to the links below for further assistance.
Click here for the HP print settings guide
Also, update the firmware update.
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Nal_NR-Moderator
I am an HP Employee
01-07-2023 03:10 AM
Hi @Joost56841,
Welcome to the HP Support Community.
I'd like to help!
Perform a power reset on the printer.
- Turn the printer on, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP Recommends connecting the printer power cord directly to the wall outlet - Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
You may refer to the links below for further assistance.
Click here for the HP print settings guide
Also, update the firmware update.
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Nal_NR-Moderator
I am an HP Employee