OfficeJet Pro 8025 will not print in color

[grandmajenny]

I just installed all new ink cartridges.  My printer reports that the thee color and the black cartridges are full.  However, the printer only prints black.  On a test page, none of the color sections print at all.  I have tried cleaning the print head, checking to make sure Grayscale is Off, removing and reseating all three color cartridges, power cycling, and making sure I have the latest printer software installed.  No matter what, not a drop of color ink from any of the three cartridges will print.

Help!

[Nal_NR]

Hi @grandmajenny ,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Are you using HP genuine ink cartridges?

Install software drivers/firmware if available on your current OS. Click here

If you performed all the steps from this document and still have issues, either the cartridges are faulty or the printer needs to be checked for hardware. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[grandmajenny]

The HP color cartridges are brand new. In fact, the color stopped working right after the new cartridges were installed. 

On a previous post, a customer with the same printer in the identical situation was told to check their messages for individual help. Can you find out what that solution might have been?

[Nal_NR]

Hi @grandmajenny ,

We are sorry that the issue was not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!