OfficeJet Pro 8035 screen stuck on "low on ink" message. Can't get screen back to home

[JZ452]

HP OfficeJet Pro 8035 - screen stuck on "low on ink" message. Can't get screen back to home

[Nal_NR]

Hi @JZ452,

Welcome to the HP Support Community. 

I'd like to help!

If your HP OfficeJet Pro 8035 printer's screen is stuck on a "low on ink" message and you can't return to the home screen, here are some steps you can try to resolve the issue:

Reset the Printer:

• Sometimes, resetting the printer can help resolve display issues. To do this, turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in. Turn the printer on and see if the display returns to normal.

Check for Paper Jams:

• A paper jam or an obstruction in the paper path can sometimes cause the printer to display error messages. Check for any paper jams or foreign objects inside the printer and remove them.

Replace Low Ink Cartridge:

• If the printer is displaying a "low on ink" message, it's possible that the ink cartridge needs to be replaced. Open the printer cover, remove the low ink cartridge, and replace it with a new one. After replacing the cartridge, the printer should recalibrate, and the message may clear.

Perform a Hard Reset:

• A hard reset can help in some cases. To perform a hard reset, turn off the printer, unplug it from the power source, and then press and hold the power button for at least 15 seconds. Plug the printer back in and turn it on.

If none of the above steps resolve the issue, it's a good idea to contact HP customer support or visit the HP support website for specific troubleshooting steps related to your OfficeJet Pro 8035 printer model.

Hope this helps! Keep me posted for further assistance.
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