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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
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- Printer Setup, Software & Drivers
- OfficeJet Pro 8610 Driver for Windows 11?

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11-28-2021 01:48 PM
I have a brand new HP ENVY Desktop w/Windows 11, running Office 365. Have been able to auto-connect OfficeJet pro 8610 Printer both Wirelessly and via USB, and get a page to print. HOWEVER, after the page prints, the Printer Status shows ERROR and shows 1 Document Waiting in Queue, although I haven't tried to print another document. If I Cancel All Prints in Queue, nothing changes. Printer is still trying to print "something unknown" but never does and the Status still shows ERROR. If I try to shut the printer down, the power button won't do it. It says Printer Shutting Down, but never does. I finally have to pull the power plug. When I restore power, everything is back to normal and I can print another page, but the process starts all over again. I have repeated the entire scenario 3 times, with exactly the same results. I suspect a Driver Update is needed, but the HP Website shows drivers only for Windows 10 and below; not for Windows 11. This printer is less than 10 years old. Have they really obsoleted a high level printer the soon by not providing updated drivers?? Does anyone know?
12-01-2021 09:36 AM
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Sandytechy20
I am an HP Employee
02-21-2022 05:41 PM
.I have the same printer and I am having the same problems but worse. I can not print anything. It is saying there is a error with the printer. I have reset it many time but I am having the same problem. This is a elite printer and do not appreciate having this problem after updating my laptop. I hope you have a solution for this problem.
02-23-2022 04:54 PM
I was able to get 1 sheet to print tonight on my brand new windows 11 alienware R5 but then it went into error mode. Restarted the printer and still giving me the error. I tried yesterday and it was all errors. I installed the HP software which did a diagnostic and found nothing wrong. Do we not have a fix for windows 11 computers yet?
02-26-2022 12:30 PM - edited 02-26-2022 12:31 PM
I'm thinking they don't have a fix. I tried updating the driver for my HP 8610 for Windows 11. No go. Install issues then back quality prints. All indications say it's connected and everything is okay.