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‎08-15-2019 08:17 PM

HP Recommended
Product: OfficeJet Pro 8720 Printer
Operating System: Microsoft Windows 7 (64-bit)
I have downloaded the correct driver for this Printer, and added it as default. (downloaded: "OJ8720_Full_Webpack_40.12.1161") I continually get "Ethernet not connected" and that it will not work wirelessly with Ethernet connected. But, when it is disconnected (from new router) it ceases to be wireless. What am I missing? I've tried the Print and Scan Doctor, with no satisfaction. Does anyone have a similar experience, or better yet - a solution? Help is appreciated, Rasser2
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-18-2019 11:02 AM

HP Recommended

@Rasser2

 

Welcome to the HP Support Community.

 

How are you trying to connect the Printer to your Computer? 

 

The Printer can have only one connection at a time, either a wireless or the the Ethernet.

 

Let us know 🙂

 

 


I am an HP Employee

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3 REPLIES 3

‎08-18-2019 11:02 AM

HP Recommended

@Rasser2

 

Welcome to the HP Support Community.

 

How are you trying to connect the Printer to your Computer? 

 

The Printer can have only one connection at a time, either a wireless or the the Ethernet.

 

Let us know 🙂

 

 


I am an HP Employee

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‎08-18-2019 11:15 AM

HP Recommended

Thanks Betty0610, I resolved my issue by disconnecting the Ethernet cable and going into printer Wireless settings and using Wireless Wizard.  It found my new router and connected, giving me wireless features.  Everything is now good in my world!

Rasser2

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‎08-18-2019 11:21 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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