OfficeJet Pro 9015 not working

[FamousJAmos]

Something messed up my printer connection and I can't get drivers to reload. Printer not even showing in Devices. Software reloaded on my computer but error messages say printer is not installed. Nothing has worked to install it (drivers). 

[sandytechy20]

@FamousJAmos

Welcome to the HP support community.

I understand that you are unable to install the printer driver, I am glad to assist you.

Did you uninstall the previous driver from root level before installing the new driver?

If not, follow these steps to fix the issue:-

Perform root level uninstallation to remove all the printer-related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again

Download and install printer driver using HP Smart app

Click here to download.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers. 

[FamousJAmos]

Thanks Sandy! I had done most of what you recommended unsuccessfully, then 2 over the phone HP Techs also tried and failed to load (or reload - still not sure what happened) the drivers). So I cancelled the tech plan HP signed me up for. Then I took my computer and printer in to Best Buy Geeks, where I have a TotalTech Plan, and within a few minutes, the tech there was able to solve the problem. Apparently the HP Smart & Download didn't have the drivers any longer for my 9015 and so couldn't complete a download (my OfficeJet 9015 is only 2 1/2 years old) and so he knew what resources to use to find the appropriate drivers and load HPSmart again (which I and the HP Techs had tried several times), on the spot. So, I am back up and running. My sensing is HP wants you to buy a new printer every couple years, so it retires the drivers for your 2 plus year old device. That being the case, next time I have this issue, I ill just replace my printer with a new shiney one (of some brand). I saw some pretty ones at Best Buy yesterday 🙂 

[sandytechy20]

@FamousJAmos

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.