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- OfficeJet Pro 9015e Set-up says it can't support my Mac OS 1...

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05-05-2021
05:05 PM
- last edited on
07-14-2021
04:56 PM
by
RodrigoB
I didn't get very far in set-up before I hit my first speed-bump. See screenshot below of message received @ 123.HP.com.
[Headline: "We're sorry we don't support initial setup with this operating system. Smallprint: We have other ways to help: To setup this printer for the first time, install the HP Smart app on a mobile device..."]
Is my MacOS 10.12.6 just too old for my brand new printer?
I found another Community thread listing system requirements for 9015 that showed Sierra (OS 10.12.x) as compatible, but the subject line of the post didn't include the "e". Dead End?
SMALL PRINT: In the meantime, I'm (trying to) download the HP Smart app onto my phone--taking a super long time (6% of 47 MB after 10 min) So that's not looking so swell. If I manage to set-up using my phone, will I still be able to print directly from my main Desktop Mac unit?
05-09-2021 05:59 AM
Welcome to the HP Support Community.
Did you try downloading the drivers from here: https://support.hp.com/in-en/drivers
About the HP Smart App, this is what you should be knowing:
Let me know if this helps.
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Have a great day!
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