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‎05-05-2021 05:05 PM - last edited on ‎07-14-2021 04:56 PM by Retired

HP Recommended
Product: OfficeJet Pro 9015e
Operating System: macOS 10.12 Sierra

I didn't get very far in set-up before I hit my first speed-bump. See screenshot below of message received @ 123.HP.com.

[Headline: "We're sorry we don't support initial setup with this operating system. Smallprint: We have other ways to help: To setup this printer for the first time, install the HP Smart app on a mobile device..."]

 

Is my MacOS 10.12.6  just too old for my brand new printer?

 

I found another Community thread  listing system requirements for 9015 that showed Sierra (OS 10.12.x) as compatible, but the subject line of the post didn't include the "e".  Dead End? 

 

SMALL PRINT: In the meantime, I'm (trying to) download the HP Smart app onto my phone--taking a super long time (6% of 47 MB after 10 min) So that's not looking so swell.  If I manage to set-up using my phone, will I still be able to print directly from my main Desktop Mac unit?Screen Shot 2021-05-05 at 3.41.08 PM.png

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