OfficeJet Pro 9120e Firmware 6.23.1.17 download not possible

[UwLon]

Hello HP Support Team,

can't update the OfficeJet 9120e Firmware from Version 6.20.x to 6.23.1.17.

It is not possible with the HP Smart App 155.1.1088.0 nor from the OfficeJet OCP Firmwareupdate option himself.

every time the Message are displayed on the OCP "download begin", after a while the hp logo is visible with blinking color dots and then the message displays on the ocp: Error Firmware download., If the error persist please contact support. 

Then the firmwareupdate is in loop.

After a power cylce the 9120e beginning with a new attempt

Ereignisprotokoll
Modellname: HP OfficeJet Pro 9120e Series
Seriennummer *deleteted* by Uwe
Datum/Zeit Ereignistyp Ereigniscode Beschreibung
FirmwareVersion
Druckwerkdur
chläufe Wiederhlgen
05-09-24
20:31:44
Fehler 17.03.35 6.20.1.5-20240
3010422
505 1
05-09-24
20:31:44
Fehler 17.02.35 6.20.1.5-20240
3010422
505 1
05-09-24
20:31:44
Fehler 17.01.35 6.20.1.5-20240
3010422
505 1
05-09-24
20:31:19
Fehler F0.01.63.0B 6.20.1.5-20240
3010422
505 1
05-09-24
20:31:18
Fehler F0.03.1F.0F 6.20.1.5-20240
3010422
505 1
05-09-24
20:29:08
Warnung F0.04.02.03 6.20.1.5-20240
3010422
505 1
05-09-24
20:29:07
Fehler F0.01.63.11 6.20.1.5-20240
3010422
505 1
05-09-24
20:26:26
Warnung F0.04.02.03 6.20.1.5-20240
3010422
505 4
05-09-24
20:26:02
Warnung F0.04.02.03 6.20.1.5-20240
3010422
505 6
05-09-24
20:25:36
Fehler F0.03.12.04 6.20.1.5-20240
3010422
505 8
05-09-24
20:25:34
Fehler F0.01.63.0B 6.20.1.5-20240
3010422
505 1
05-09-24
20:25:33
Fehler F0.03.1F.0F 6.20.1.5-20240
3010422
505 1
05-09-24
20:20:54
Kritisch F0.01.01.02 Fehler 6.20.1.5-20240
3010422
1
05-09-24
20:16:11
Warnung F0.01.05.01 6.15.0.2098-20
2308070935
1
05-09-24
20:15:38
Warnung F0.03.08.01 6.20.1.5-20240
3010422
505 1
05-09-24
20:14:53
Fehler F0.01.63.0B 6.20.1.5-20240
3010422
505 1
05-09-24
20:14:52
Fehler F0.03.1F.0F 6.20.1.5-20240
3010422
505 1
05-09-24
20:09:39
Warnung F0.04.02.03 6.20.1.5-20240
3010422
505 6

[A_Gayathri]

Hi @UwLon,

Welcome to the HP Support Community
 

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

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