• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended

Hi! I hope anyone can help me with my problem.

The printer specified does not print. HP smart and [just] HP apps fail to detect an error. Printing wizards say that printer is ready (preview is very slow, though); however, after sending a job to the device, it fails to do it. 

So far, I have also tried to manually update drivers via device manager (SUPD-5.06.1.3861-V4-x64 v5.etc), and did not succeed.

Any ideas?

Thank you in advance!

P.S. I really enjoy how HP apps shill ink and ask for billing info on every attempt to launch them. Genius!

1 REPLY 1
HP Recommended

Hi @Iamprint1ng 

Please follow steps from the next video to setup your printer:

>> https://www.youtube.com/watch?v=RidZDMwqQVo

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
Step by step tutorial showing you how to fully setup your pc Windows computer with the HP OfficeJet Pro 8135e, 8139e, 8132e, 8134e, 8138e, 9125e, 8130e etc. Amazon Links↓↓ The printer: ➜HP OfficeJet Pro 8135e :https://amzn.to/3WIIx2n ➜HP 923 Black, Cyan, Magenta, Yellow Ink Cartridges (4-Pack): ...
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.