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‎11-29-2025 01:59 PM - edited ‎11-29-2025 03:11 PM

HP Recommended
Product: HP OfficeJet Pro 9135e All-in-One Printer

Today I allowed my OfficeJet Pro 9135e printer to update its firmware.

 

I cannot print from my Windows 11 (23H2) laptop after installing firmware version 6.23.5.67-202507241513. Message is "Unable to print. Rendering failed. Print job unable to print. Please check if printer driver is up-to-date and configured correctly."

 

Previous version was 6.23.5.3-202503240855, which worked fine. I suspect the printer itself is OK but the new firmware is bad.

 

Please help me get my printer working again.

Reply
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-01-2025 08:03 AM

HP Recommended

Hi @RocketSquirrel,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you are facing a print issue with your HP Officejet Pro 9135e printer. Kindly refer to the steps below:

1. Remove Old Drivers
 

Go to Control Panel → Devices and Printers.

Right-click your HP Officejet Pro 9135e → Remove device.

Open Device Manager → Print queues → uninstall any HP Officejet entries.

Optional: Use Print Management (printmanagement.msc) to delete old drivers.


2. Install Latest HP Software

Download the HP app HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site from HP’s support page.

This ensures you get the latest Windows 11-compatible driver package.

Avoid relying on Windows Update’s generic driver—it often breaks after firmware changes.


3. Reset Printer Connection

Re-add the printer via HP Smart or Add Printer in Windows.

Make sure it’s set as the default printer.

Test with a simple text file before trying complex documents.



I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Jerry_57

HP Support

View solution in original post

Reply
1 person found this reply helpful
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4 REPLIES 4

‎11-29-2025 03:50 PM

HP Recommended

More info: I can print from other devices. So now I suspect whatever software got installed on my Win11 PC is the culprit. 

Reply
Was this reply helpful? Yes No

‎12-01-2025 08:03 AM

HP Recommended

Hi @RocketSquirrel,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you are facing a print issue with your HP Officejet Pro 9135e printer. Kindly refer to the steps below:

1. Remove Old Drivers
 

Go to Control Panel → Devices and Printers.

Right-click your HP Officejet Pro 9135e → Remove device.

Open Device Manager → Print queues → uninstall any HP Officejet entries.

Optional: Use Print Management (printmanagement.msc) to delete old drivers.


2. Install Latest HP Software

Download the HP app HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site from HP’s support page.

This ensures you get the latest Windows 11-compatible driver package.

Avoid relying on Windows Update’s generic driver—it often breaks after firmware changes.


3. Reset Printer Connection

Re-add the printer via HP Smart or Add Printer in Windows.

Make sure it’s set as the default printer.

Test with a simple text file before trying complex documents.



I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Jerry_57

HP Support

Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎12-01-2025 02:08 PM

HP Recommended

Thanks, Jerry! That worked!

Reply
Was this reply helpful? Yes No

‎12-01-2025 02:20 PM

HP Recommended

Hi @RocketSquirrel,

That’s great—must feel good to have it fixed and running smoothly. You’re most welcome!

Regards
Jerry_57
HP Support

Reply
Was this reply helpful? Yes No
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