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- Officejet 3830 printer no longer available on my 3 new Chrom...

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10-20-2020 07:35 AM
Printer no longer available is the message i’m seeing on all of my Chromebooks. This just happened yesterday and all Chromebooks were able to print to this printer last week. Wifi is good, all on the same network, Chrome OS is up to date...i’m at a loss
10-23-2020 07:05 AM - edited 10-23-2020 07:06 AM
@JMadden, Welcome to the HP Support Community!
Do you get any errors while trying to print?
Check if you are able to make a copy from the flatbed scanner to make sure the printer hardware is working.
Restart the wireless router, the printer, and the PCs
- Make sure the printer and the MAC are connected to the same wireless network.
- This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
Try printing. For more info, refer to - Printing from a Chromebook
If the issue persists,
On the printer screen, go to Setup > Network Setup > Restore network settings
Go back to Network > Wireless > Wireless setup wizard and select your network.
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee