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HP Recommended
Officejet 3830
Chrome OS

Printer no longer available is the message i’m seeing on all of my Chromebooks. This just happened yesterday and all Chromebooks were able to print to this printer last week. Wifi is good, all on the same network, Chrome OS is up to date...i’m at a loss

1 REPLY 1
HP Recommended

@JMadden, Welcome to the HP Support Community!

 

Do you get any errors while trying to print?

Check if you are able to make a copy from the flatbed scanner to make sure the printer hardware is working.

 

Restart the wireless router, the printer, and the PCs

  • Make sure the printer and the MAC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Try printing. For more info, refer to - Printing from a Chromebook

 

If the issue persists, 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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