Officejet 3830 will not print in color - from any source

[Jordannray]

Windows 11 Pro version 10.0.22621 Build 22621

Dell Inspiron 3910

Officejet 3860 with Firmware version SPP1FN2223AR

Latest full driver package from HP website, and latest version of HP Smart installed.

Doesn't matter if I print from Word, Photos, HP Smart direct- any source does not matter, will not print anything in color- only monochrome. When i go into settings and specify "color", from any source, does not matter, will still only print in monochrome.

Color printer cartridge is genuine HP, full, clean and aligned.

have already tried uninstalling all HP drivers and software, and re-installed. Did not correct problem.

Ran latest version of HP Print and scan doctor, no issues found.

Does not matter if I try to print from the Dell, my smartphone, laptop- whatever- result is same. Will not print in color.

Thanks in advance for your assistance,

Jordan

[sandytechy20 · Accepted solution]

@Jordannray

Welcome to the HP support community.

I understand that you are unable to print in color, I am glad to assist you.

Did you uninstall the old driver from root level before installing the new driver?

Meanwhile:-

This seems to be a drive issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• Restart the PC again.

Download and install the printer using HP Smart app.

Click here to download the HP Smart app.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, click Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing Preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color, then the OK button.

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.