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Locked

‎06-13-2017 11:24 AM

HP Recommended
Product: HP ProBook 640
Operating System: Microsoft Windows 7 (64-bit)

Trying to install Officejet 4500 printer driver on new HP ProBook 640 - get the following error:

System does not meet one or more of the minimum requirements needed to install this product. Shows 3 requirements: USB Driver, USB Hardware and Operating System. Under Details says This computer does not have the necessary USB software support to allow completion of a USB installation.

Any suggestions how to resolve?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-14-2017 02:34 PM

HP Recommended

Greetings @Sunnycatcher, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to setup the printer over USB connection, is that right?

Not to worry, I will be glad to help. 

 

Are you able to make a copy on the printer?

 

Request you follow the procedure mentioned in this HP Article to resolve the issue. 

 

Let me know if this resolved the issue.

Chimney_83
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-14-2017 02:34 PM

HP Recommended

Greetings @Sunnycatcher, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to setup the printer over USB connection, is that right?

Not to worry, I will be glad to help. 

 

Are you able to make a copy on the printer?

 

Request you follow the procedure mentioned in this HP Article to resolve the issue. 

 

Let me know if this resolved the issue.

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No
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