Officejet 4650 won't print in color

[scingraham]

I've posted about this issue twice in the past. I've been through numerous other posts and the recommended fixes associated with them and I'm back where I started.  None of the fixes seems to work for more than a couple of days - at the most.  Sometimes, the printer will print in color for only 30 minutes, sometimes a day or two, but it always ends up back to where it won't print color.  It will copy and print in color, and it will print in color if I send the file wirelessly from my iPhone or iPad, but it will not print in color when the file is sent wirelessly from my laptop (Lenovo Yoga C740 running 64-bit Windows 10 and Office 365) to the printer. FYI, the issue began when I was using an older Lenovo X1 Carbon and the same exact issue has continued with the newer Yoga laptop. 

I recently - for the umpteenth time - ran the HP Scan Doctor application and this latest time the results that came back were that "Your printer has experienced an unexpected configuration problem 0x8007007e and it advised me that resetting the printer would not fix these types of problems and directed me to contact HP Printer Support "to fix Error 0x8007007e.  Of course, when I call the number that Scan Doctor gives me (1-800-281-2434) I am told to hold for the next available agent, and then when it does actually ring an agent, I get a phone message saying that person is on the phone and can't answer my call (???) so I'm to leave a message.  Really???  What kind of support desk is this?

In any case, as I said, this has been an issue for years.  I've tried fixes I found in this forum several times and posted my own issues several times.  The problem just continues to re-occur, even with a new laptop running updated OS software.  What's the problem HP?

[Jay_G24 · Accepted solution]

Hi @scingraham,

 I'd be happy to assist you!

I understand you are unable to print in color from your windows computer and you are ox8 error with the print scan doctor.

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device". 
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stop and restart the service 

Reinstall the drivers from the Software and drivers page

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

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