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HP Recommended
HP OfficeJet 5740 e-All-in-One Printer
Chrome OS

My Officejet 5740 was not scanning, just spinning.  I uninstalled and attempting to reinstall software/drivers with no success. I have cleared the cache, attempted on Chrome with no success. Scanned for viruses. No viruses Each time a download is attempted, it gives me a "privacy" message.

Your connection isn't private

Attackers might be trying to steal your information from ftp.hp.com (for example, passwords, messages, or credit cards).

NET::ERR_CERT_DATE_INVALID
 
This has not been an issue before. Next steps??
 
Thank you!
Lisa
1 REPLY 1
HP Recommended

@Le10

 

Welcome to the HP support community.

 

I understand that you are trying to connect the printer to your Chromebook, I am glad to assist you.

Follow these steps to connect the printer to Chromebook.

  • Update the Chromebook to the most current version of Chrome OS.
  • Connect the printer to the same network that the Chromebook is connected to, or use a direct USB connection.
  • Wi-Fi connection for printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.
  • Wired (Ethernet) network connection: Connect the network cable to the printer Ethernet port and to an available port on the router or access point. At the printer port, the green light should be steady and the orange activity light should blink.
  • USB connection: Connect the cable to the USB port on the rear of the printer and to an available port on the Chromebook.
  • On the Chromebook, click the clock in the bottom right corner, and then click the Settings icon .
  • Scroll to the bottom of the screen, and then click Advanced.
  • Under Printing, click Printers > Add Printer.
  • If your printer displays, select it, and then click Add.
  • If your printer does not display, click Add Manually, and then follow the instructions. For more information, go to Chromebook Help - Set up your printer (in English).

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

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