Officejet 6310 printer software on computer

[Scottypet]

i have an Officejet 6310 all-in-one printer works great. i have it on my wi-fi system - no problems. Printer prints, scans works great. Each time i turn on my computer Windows 10 gives me an error message stating that its not connected - but it is connected and it works. the only problem is that Windows 10 will not update and the store apps will not update. I then run troubleshooter and restart my computer everything works great until the next day then no updates? Microsoft states that this is a HP problem? please help

[sandytechy20]

@Scottypet

Welcome to the HP support community.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign a manual IP address and that should fix the issue.

Find the printer IP address to assign it manually.

1. print the network configuration page:

2. Press Setup.

3. Press 8 to select Network Setup.

4. Press 1.

5. This selects Print Network Settings and then prints the network configuration page.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.