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‎10-07-2022 09:08 AM - last edited on ‎10-09-2022 09:51 AM by Retired

HP Recommended
Operating System: Microsoft Windows 11

I have an OfficeJet 6500 printer.  The HP support web site says that there is a Critical Firmware Update.  I clock to download it and all it shows is the Dumb "HP Print and Scan Doctor".  It can find the printer.  I found the option to update the firmware and it sends me back to the web page I mentioned earlier.

The printer does not have a setup option that I can find to update the firmware.

The only other option is to use the "Smart App".  I tried it AND IT IS NOT SMART ENOUGH TO FIND THE PRINTER - BUT THE DUMB APP FOUND IT IMMEDIATELY.  

How do I update the firmware when the Dumb App sends me to a web page that will not download the firmware, the physical printer does not have an option to download firmware (that I can find) and the Smart App is not smart enough to find the printer.

1 person had the same question
1 REPLY 1

‎10-11-2022 09:13 AM

HP Recommended

Hi @javelinmania
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you got a message from the HP Support website to update the firmware.

I checked the driver page for this model and there is no firmware update.
You may ignore that message.

 

You may check the driver page from this link.

 

I hope this helps
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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