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‎07-01-2021 06:27 AM

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)

Hi all, my HP Officejet 6500 will not scan.  I have reloaded the printer software to no avail.  When you attempt to scan, the screen comes up with an Fi icon (see below).  I run Windows 7, and have the same error on Windows 10 with a different laptop.  Is the printer cactus?. 

AndrewC155_0-1625142406990.png

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-03-2021 05:46 AM

HP Recommended

Thankyou Valsimot, the fix worked perfectly.  Greatly appreciated.

View solution in original post

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2 REPLIES 2

‎07-01-2021 06:57 AM

HP Recommended

That's Adobe Flash that is no longer supported issue.

 

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Solution-Center-not-working-Adobe-Flash-Pla... 




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‎07-03-2021 05:46 AM

HP Recommended

Thankyou Valsimot, the fix worked perfectly.  Greatly appreciated.

Was this reply helpful? Yes No
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