Officejet 6958 factory reset

[johnmnichols]

HP Officejet 6958 - Won't factory reset through menu - need way to hard reset another way

My printer says it was shut down improperly, so I go ahead and shut it down like it tells me to do with the power button. When I turn it back on, then it prompts me with a message saying that there is paper jammed in the printer, which there is obviously not (I've checked everywhere there would be paper jammed). I resolve passed that issue. Then when I go to print, it fails to print, and I get the same "shut down improperly" message all over again. When I tried to factory reset my device, it accepted the command but never executed overnight (10+ hours) - still stuck on the factory reseting screen.  

I see this issue has been raised before, but the solutions have all been shared through private message.  

[A_Gayathri]

Hi @johnmnichols ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are for the factory reset option through the menu is not working for your HP Officejet 6958, you can try a hard reset to see if it resolves the issue. 

Here's how you can perform a hard reset:

1. Turn off the printer.
2. Disconnect the power cord from the back of the printer while the printer is still turned off.
3. Wait for about a minute.
4. Reconnect the power cord to the printer.
5. Turn on the printer.

This process should reset the printer to its factory settings.

Refer to this document: HP OfficeJet 6958 All-in-One Printer user manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

HI @johnmnichols,

We hope you’re doing great.  We just want to send a follow-up message to check how things are and whether you still need our help. If you still do, we’re just a DM away.

Take care and have a good day. 

Gaya1239 

HP Support