• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎03-31-2024 08:10 AM

HP Recommended

HP Officejet 6958 - Won't factory reset through menu - need way to hard reset another way

 

My printer says it was shut down improperly, so I go ahead and shut it down like it tells me to do with the power button. When I turn it back on, then it prompts me with a message saying that there is paper jammed in the printer, which there is obviously not (I've checked everywhere there would be paper jammed). I resolve passed that issue. Then when I go to print, it fails to print, and I get the same "shut down improperly" message all over again. When I tried to factory reset my device, it accepted the command but never executed overnight (10+ hours) - still stuck on the factory reseting screen.  

 

I see this issue has been raised before, but the solutions have all been shared through private message.  

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.