Officejet 7310 Error Message "Remove & check cartridge on right"

[ike69]

After installing a new HP cartridge # 96 on my Officejet 7310 the  Error Message "Remove & check cartridge on right" persists.

Am using OS 10.7.4. Tried everything.  Any thoughts would be greatly appreciated.

[Gordon_H]

Hi ike69,

There are several causes to this issue, please see the following for an explanation and troubleshooting of the possible causes:

http://support.hp.com/us-en/document/c01423559

[marien]

officejet 7310 Error Message "Remover & check cartridge on right", that's what i did

[br14l5y3]

Have attempted all posted "cures" and/or "fixes" for this problem and continue to have "Error .... Remove and check cartridge on right" msg displayed with no operation of printer All-in-One.  What gives?

[Middleburger]

Any time you used a non-HP cartridge... HP's software checks if it is foreign, and if so... they force the error code:

Officejet 7310 Error Message "Remove & check cartridge......."

Well, there isn't anything really wrong with the cartridge... you  saved about 80% buying a remanufactured cartridge, so HP renders the printer inoperable... Don't ya just love HP?

JNL aka Kyd

[JJNNE]

I understand the post saying the problem is caused by installing non-HP cartridges. Is there a fix or a work around so that my printer will work again. I tried putting in two new HP cartridges and I still get the message "remove and inspect print cartridges." Tried cleaning the contacts as well as all the other posted fixes with no luck. I swapped cartridges with my HP 9800 (the 7310 and the 9800 use the same cartriges) and now my 9800 won't work either. If it is HP shutting me down for using LD cartridges and not telling me how to get the printers working again, that is not funny.  Any help will be greatly appreciated.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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