Officejet 7612 printer assistant missing

[zwbgr]

Hi,

since last Windows 10 update I can't get Printer Assistant app to funtion. Shortcut on desktop was deletet and when I press HP Officejet 7610 series icon under HP folder in start menu the DeviceSetup.exe app shows up instead of Printer Assistant.

I uninistalled and re-installed drivers several times but everything stays the same.

I can print and scan using HP Smart app but it's really limited for my use. 

Please help I'm going nuts 🙂

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try this standalone scan software:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

[zwbgr]

I tried and it doesn't work. Error pops out, something like "image capture device can't be found". Again, I can scan with HP Smart but it's funtionality is too limited.

Even if Scan Extended would work it wouldn't solve my problem. It's not only scan options that I need, there are other useful apps in Printer Assistant.

[greenturtle]

Hi,

You can try Webscan and the Embedded Web Server 9EWS) will have a host of tools like Ink levels etc.

These resources will show you how to setup and use Webscan:

Scanning from Chromebook

Scanning Multiple pages from Chromebook

(Chromebook uses Webscan.)

Hope that helps!

[zwbgr]

Cool, but I still can't scan in 1200 dpi, can't customize paper size and can't scan multiple pages - maybe from ADF but not if I have to fisically turn the book pages.

I mean, these are the main reasons I bought this printer in first place and now you want to tell me I can't use these features and you won't even tell me what's the problem with updated Windows 10 and Printing Assistant? 

Let me clear it: I want to use Printer Assistant (or app with equal funtions), not Extended Scan, not Chromebook, not HP Smart. Now tell me what I need to do to use it again. If I need to install previous version of Windows 10 or even 7, no problem, just tell me.

Sorry for my harsh language but I'm getting a little bit upset and angry with all this.

[greenturtle · Accepted solution]

Hi @zwbgr

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

WIndows update can change stuff, reinstall WIn 10 only as the final and last resort, we normally wouldn't recommend that.

Thanks.

[HIuser3]

Can you provide the web page to this ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi (?) versus it automatically opening to run or download as you have it here? I would also like to read what this progam is about and looks like and where it gets installed and how to open it, etc. 

[greenturtle]

Hi @HIuser3 ,

Thanks for using the HP Support Community.

The HP Scan Extended is a Standalone Scan software.  It's only available via the FTP site.

If you prefer a 3rd party software, check out VueScan.

Overview of VueScan

Hope that helps!

[Grisu70]

Hi,

did you find a solution ?

I'm having the same issue with my HP7610, and i'm gettng crazy.

Fabrizio