Officejet 7740 Region reset

[Ranjithkumarj]

Hi, I’m having HP office jet pro 7740 printer, which was purchased in UAE and now I have to India, when i install new toner 955 XL it says cartridge incompatible. I need to to region reset of the printer. 

kindly any one help me.

[Irfan_06]

Hi @Ranjithkumarj,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Ranjithkumarj]

Hi, @Irwin6  I am having both region cartridges, printer connected wirelessly, and having hp smart app.

Using windows 11 and the printer model is HP officejet pro 7740 wide format All in one

 Kindly help me to region reset

[Irfan_06]

Hi @Ranjithkumarj,

Thank you for sharing the above information.

Please install the previous country ink cartridges and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Ranjithkumarj]

Hi @irwin6 i have taken screenshot as per your advice but i was unable to send screenshot to you in private message since no option for private message or link for private message also  not working

[Ranjithkumarj]

Unable to send private message to you @Irwin6

[Irfan_06]

Hi @Ranjithkumarj,

As the Private message has been enabled for your account now.

Take a screenshot of the regional reset screen that has information related to your printer and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support