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HP Recommended
HP OfficeJet 8012e
Microsoft Windows 10 (64-bit)

Hello, on my printer i have the icon "scan". If i touch it, it says i have to do the setup at first in the HP software on my computer.

Where can i find the setting in the HP Smart software? Is there another software i have to use?

 

I want to put a paper in the scanner and press the icon scan and then the scanned pdf should appear on my computer.

 

Thank you

1 REPLY 1
HP Recommended

 

 

Bernard42_0-1675599985602.jpeg

 

 

                       

 

      Hello Exqlode,

 

It will be necessary to uninstall and install the new driver, complete HP.

 

HP OfficeJet 8010 All-in-One Print and Scan Driver and Accessories

49.10.4647123.9 MB14 déc. 2021Télécharger
 
 
 

Logiciel de configuration de l'imprimante HP Easy Start

15.3.515.7 MB25 janv. 2023Télécharger

 

     My tutorial:

 

Uninstall the old driver in Control Panel, "Programs and Features", then remove

all occurrences in Program and Program X86, in Control Panel, right click on your old printer (If it is still there, chances are that it is no longer there) ''Remove'' if it is present.

Restart the PC, connect the printer to the mains, connect a USB cord on the PC side, on the printer you

will connect during installation ONLY when prompted.

Start installing your printer, by right-clicking on the Setup. downloaded driver exe, installed ''en

as administrator'', let the installation take place, at the end, restart the PC.

To create a shortcut on the Windows desktop, open Control Panel, right-click on your

new printer, create shortcut, on the desktop, yes.

A new shortcut has been created on the Windows desktop.

Turn on your printer, print a test page. That's it, your printer is working again.

 

 

 

 

 

                        Excellent Day.

 

 

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

 

                 Best regards,

                         

                        

Bernard42.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.