Officejet 8720 full reset

[HBMS68]

Hi. I recently got this Officejet 8720 at a yard sale. The previous owners told me the cartridges were linked to Instant Ink service, so I wasn't going to be able to print with them (pity, they're full). They don't have the service anymore. Factory reset did not wipe everything. Their web services email still shows when I connect it to my network and other options are locked. Is there a way to perform a complete reset in order to use it with HP non-Instant Ink cartridges? 

[sandytechy20 · Accepted solution]

@HBMS68

Welcome to the HP support community.

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[LostGirllll]

I need the same instructions please. 

[Anand_Andy]

Hi @LostGirllll,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We have to perform a Semi Full Reset to unlock the features of the printer/Reset the password. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!