Today (Oct 15, 2020) my Officejet 9015 has tried to automatically download a new update that has failed. When this happens, it goes offline and has to reboot before we can use the printer again. After the reboot, you can print until it sits idle and starts the whole process again. Wireless connection is fine and we can print to it while not in this loop.
The printer is only a few months old. When I go through the menus, the current firmware version on the printer is MANHTNPP1N002.2035B.00 with a build date of 2020-08-25. I checked the HP website and downloaded the supposedly latest firmware, but it is an older version (001.2010B) and can't be installed since it would be a downgrade. How do we get out of this loop and get it to stop automatically updating? I have tried to turn off automatic updates, but for this printer is greyed out and not allowed.
Serial number:[Personal Information Removed] Product number: 1KR42A
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