Officejet J4500 series driver for 64bit Windows 10 doesn't work

[ashrock]

After upgrading to windows 10,  my printer would print double lines.  In an effort to update the driver, I downloaded the driver doctor from the HP site and it removed the old driver, but now, no matter what, It won't allow me to re-install the updated driver.   What I have done:

Used the HP easy Start: Stay on "checking software needs"

Downloaded the recommended driver for windows 10 64 bit, stays on "checking system"

Made sure all drivers, software, and everything HP was removed from my system

Made sure my version of windows is up to date

Made sure my spooler was running properly

Attempted to download the 32 bit version because they are both the same from the website.

Thanks for any help and advice.

[TEJ1602]

@ashrock, Welcome to HP Support Community!

Follow the steps below-

Uninstall the HP driver and software

Some HP software components might have installed incorrectly, even if the print driver and setup did not complete. Remove your print driver and software using the Uninstall a program tool in Windows Programs and Features.

1. If your printer connects to the computer with a USB cable, disconnect the cable from the printer.

2. Search Windows for programs and features, and then click Programs and Features in the list of results.

3. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes.

4. If a User Account Control message displays, click Yes.

5. Follow the on-screen instructions to complete the software removal.

   If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed (in English) from the Microsoft website, and then try uninstalling again.

6. After the software uninstall is complete, restart the computer, and then continue to the next step.

Repair system files

Use the Microsoft System File Checker (SFC) utility to repair damaged or corrupt system files.

1. Close all open programs and apps running in Windows.

2. Search Windows for command, right-click command prompt from the list of search results, and then select Run as Administrator.

3. Type sfc /scannow in the command prompt, and then press Enter.

   The Microsoft SFC utility attempts to find and repair any damaged or corrupt files.

   • If a Windows Resource Protection did not find any integrity violations message displays, continue to the next step.

   • If a Windows Resource Protection found corrupt files and successfully repaired them message displays, continue with these steps.

   • If a Windows Resource Protect could not perform the requested operation or was unable to fix the corrupt files message displays, go to Use the System File Check tool to repair missing or corrupted system files (in English) for more information.

4. Try to install the HP driver and software again.

If the error message still displays, continue to the next step.

Use the Microsoft Fixit Solution

For computers with Windows 7 and later, Microsoft has released an automated solution that fixes installation problems.

Go to Fix problems that block programs from being installed or removed (in English) to download and run the tool.

Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!