Officejet Pro 6978 won't print from Mac

[mme72]

Just installed an HP Officejet Pro 6978.  Went through all the steps of Hp Easy Start.  It will scan but will not print the test page.  I can print from my phone so it works.  After I try to print anything I open up the print queue and the job is not there.  The printer icon does not come up in the dock - I have to go through system preferences to open it.

[TEJ1602]

@mme72, Welcome to HP Support Community!

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

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