Officejet Pro 7720 stuck in startup mode (stays on dot 1 of 7)

[Al302]

Hi,

I have a

HP Envy Photo 7134

And it is suck on dot 1 of 7, as well.

Hp, are still taking money via direct debit and I cant seem to find a way of contacting anyone to help me resolve it. This has been caused by a update that HP have pushed onto the printer.

please help.

Al

[Betty0610]

@Al302

Welcome to the HP Support Community.

I'd be happy to help.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day

[Al302]

Hi, this procedure I have tried many times.. 

Always getting to first dot out of 7 and not  completing the booting process. 

the power button is inoperable.

It is not the net-work. (I work in the IT, so not entirely alien to internet technologies)

based on a similar issue i read in the support forum, I was hoping you could instruct me on a factory reset, as i suspect an software update from HP is the root cause of this.

your help is appreciated.

Al  

[Betty0610]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!