Officejet Pro 8028 cannot reset because "feature locked by person the person who setup the printer"

[DPD1]

I have an HP Pro 8028e printer.  We've have a new network SSID and the printer is no longer connected.  I tried to connect it on the printer menus but most options were grayed out and I received the message "feature locked by person the person who setup the printer".  I then tried to restore (factory reset) but that was grayed out and I received the same message.  Is there a way to factory reset (or set the network correctly) without creating a network to match our old network and doing the configuration?

Thanks!

[Kumar0307]

@DPD1, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to make changes to the printer settings. We need to perform a semi-full reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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Have a great day!