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‎03-05-2022 01:09 PM

HP Recommended
Product: HP OfficeJet Pro 8210 Printer
Operating System: Microsoft Windows 11

Installed a Officejet Pro 8210, it prints fine but the setup menu will not leave the screen so I can't set up scanning

Category:
1 REPLY 1

‎03-08-2022 09:10 AM

HP Recommended

@BigMike58

 

Welcome to the HP support community.

 

I understand that your printer display is stuck on setup screen, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- click here

 

keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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