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‎08-02-2020 03:03 PM - edited ‎08-03-2020 09:52 AM

HP Recommended
Product: Officejet Pro 8610 All-in-one
Operating System: macOS 10.15 Catalina

The printer was working fine until a few days ago. Never had any issues. As far as I know nothing changed.

 

I’ve tried everything I can think of to solve the problem, but nothing is working.

 

System: Mac OS 10.15.6

Router: Netgear N900 Wireless

 

The printer recognizes the router. The computer is communicating with the router. 

 

I downloaded the app to install a new driver, but it cannot locate the printer to complete installation.  I’ve tried rebooting entire system, reconfiguring printer, reset printer, checking router configuration, but nothing fixes the problem.

 

I need this to work wirelessly and wired (USB) because I have another laptop that uses the printer.

 

Is there a way to install the driver without using Easy Start? Easy Start doesn't work in this situation. 

 

Any help is greatly appreciated.

 

Thanks!

Maddie
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-03-2020 11:52 AM

HP Recommended

Solved!

Maddie

View solution in original post

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1 REPLY 1

‎08-03-2020 11:52 AM

HP Recommended

Solved!

Maddie
Was this reply helpful? Yes No
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