Officejet Pro 8625 Error

[Robin2111]

I have a persistent error that won't go away on the Officejet Pro 8625.  Paper Jam:  The original is jammed int the automatic document feeder (ADF).  Open the ADF cover, remove and reload the original, and then try again.  There is nothing jammed in the ADF and nothing will feed.  I can only use the printer by using the software on my computer because the screen on the printer never changes and I cannot clear the error.  Any one have any idea of how to fix this?

[Betty0610]

@Robin2111

Welcome to the HP Support Community.

Let's try to reset the Printer here as it helps in removing any stored static electricity from the Printer which might be causing these issues.

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
8. Reconnect the power cord to the rear of the printer.
9. Turn on the printer, if it does not automatically turn on.
10. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

Clean the paper feed rollers in the ADF area.

1. Lift the top cover of the ADF. This provides easy access to the rollers and separator pad.

   1. ADF cover

   2. Rollers

   3. Separator pad

2. Lightly dampen a clean, lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

3. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   1. Rollers

   2. Separator pad

4. Allow the rollers to dry completely (approximately 10 minutes).

5. Close the ADF cover tightly at both ends.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Robin2111]

Thank you Betty0610.  Unfortunately, I followed each of your instructions carefully (including plugging it into a different outlet) and the same error appears right away.   Any other suggestions?

[Betty0610]

@Robin2111

Are you able to copy from the scanner glass?

[Robin2111]

Scanning from the glass works. 

Any function that can be accomplished with the software on my computer is possible.  The ADF does not work and the screen on the printer will not show any functions of the printer - just the error.  Walking up to the printer and making a copy is not possible, I need to scan it first, then print from the software on my computer.

[Betty0610]

@Robin2111

You may try updating the firmware: https://support.hp.com/in-en/document/c02919168

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[Robin2111]

I have attempted to update the firmware using OJP8620_1820.exe, but the software will not install as it says that the firmware is already up-to-date.  It would help to know where the printer ADF senses the paper and detects a jam so I could blow out dust or something like that.  There is no paper visible anywhere on the top of the ADF or underneath, yet is still gives me that error.

I have used the HP Print and Scan Doctor and it just says there is a paper jam in the ADF as well.

Any other ideas to try?  

Thanks for any help you can provide...

[Betty0610 · Accepted solution]

@Robin2111

I recommend you contact the HP Support Team as this could be a hardware issue.

Click on this link – www.hp.com/contacthp/

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[Robin2111]

Thank you Betty0610.  I did contact HP support and recieved a Case number.  However and suddenly, the error just went away.  It is still a mystery as to why this persistent error appeared and why it went away.  Perhaps one of the things you suggested did work but took a while to remove the error.

Thanks again for your help.