Officejet Pro 8710 showing offline even though wireless is connected

[averis]

Since windows did a variety of updates, my printer no longer shows as on the network so I cannot scan or use the HP Smart app. It is connected, as the blue light is on and the info shows it is connected to the same network as my router. I have rebooted the laptop, rebooted the printer, uninstalled and reinstalled the printer; redownloaded driver software from HP with no avail. All windows updates are up to date. What else do I need to do? I have spent hours on this and going in circles.

[sandytechy20]

@averis

Welcome to the HP support community.

I understand that you are getting the offline error, I am glad to assist you.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

• Run HPPSdr.exe from the download location on your computer.
• Once HP Print and Scan Doctor opens, click Start, and then select your printer.
• If your printer is not in the list, turn it off and on, and then click Retry.
• If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
• If a screen prompts you to turn on printer updates, click Yes.
• If a screen prompts you to make your printer the default printer, click Yes.
• Try to print.

.Assign a manual IP address to manually connect the printer.

Find the printer IP address to assign it manually.

• Load plain white paper in the input tray.
• From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .
• Swipe up on the display, and then touch Reports.
• Touch Network Configuration Report.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can try steps 2 and steps 4 in this HP document for more assistance:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.