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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Officjet 8500 A909A stopped working after Windows 10 Develop...

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04-26-2017 01:57 PM
My officejet Pro 8500 connected via LAN cable was working well untill the Win 10 developer update.
I have removed the driver completely and reinstalled using the latest driver on HP we, and it worked OK but the next day I could not print again
Window printer trouble shooter cannot find a solution so I again removed the printer driver and did a clean install.
Once again this did not work
I tried running HP scan & print doctor but it could not find any printer installed.
Anyone got any ideas on what else to try. This is a brilliant printer and was working fine untill the update so I am reluctant to get rid of it.
The printer shows up in devices but in device manager there are yellow exclamation marks
Any help would be appreciated
Solved! Go to Solution.
Accepted Solutions
04-27-2017 06:19 PM
Hi @BazRob100
Welcome to the HP Forums!
I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.
I reviewed your post and I understand that the printer stopped working after Windows update.
I’d love to help!
Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.
I recommend you to uninstall the printer completely and restart your computer. Follow the instructions in the below document to uninstall the printer.
Follow below document and install the printer again and check.
Let me know how it goes and you have a good day ahead.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.
Take care!
Cheers!
The_Fossette
I am an HP Employee
04-27-2017 06:19 PM
Hi @BazRob100
Welcome to the HP Forums!
I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.
I reviewed your post and I understand that the printer stopped working after Windows update.
I’d love to help!
Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.
I recommend you to uninstall the printer completely and restart your computer. Follow the instructions in the below document to uninstall the printer.
Follow below document and install the printer again and check.
Let me know how it goes and you have a good day ahead.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.
Take care!
Cheers!
The_Fossette
I am an HP Employee