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‎03-08-2024 11:02 PM

HP Recommended

I have an HP OfficeJet Pro 8715.  I installed a genuine HP 952XL cartridge into the printer and now I am getting the "Old Generation Cartridge" error. I bought these cartridges from Costco in original HP packaging. Please help trouble-shoot. Thank you.

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‎03-11-2024 08:15 AM

HP Recommended

Hi @natbooksvcs,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with the Older Generation Cartridge error,

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for

Nal_NR-
HP Community Moderator



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