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Locked

‎04-27-2022 11:42 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

We have a HP OfficeJetPro 8740 that will no longer print due to the "older generation cartridge" installed.  It's new ink.  I can't figure out how to roll back the firmware to get the printer up and running again.

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-01-2022 01:33 PM

HP Recommended

Hi @FCC8740,

 

I'd like to help!

 

I understand you are receiving an "Older generation cartridge" error.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-01-2022 01:33 PM

HP Recommended

Hi @FCC8740,

 

I'd like to help!

 

I understand you are receiving an "Older generation cartridge" error.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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