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- HP Community
- Printers
- Printer Setup, Software & Drivers
- On logging in a pop up appears referring to an old HP printe...

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09-26-2019 04:52 AM
On logging in a pop up appears showing RunDLL and states there was problem starting C:\Program Files\HP\HP Deskjet 3070 B611 series\bin\HPStatusBL.dll The specified module could not be found. This is an old printer and I currently use HP Envy 5020. I recently uninstalled information relating to the old printer and it seems since then it keeps telling me my new printer is offline when HP Smart shows it is working properly. Have I removed a driver which is still needed by my new printer even though it refers to my previous one and if so how do I correct the problem? I had HP Print doctor fix a problem yesterday when it showed offline, something to do with an incorrect port. Any thoughts please
09-28-2019 01:50 PM
Welcome to HP support community.
Perform root level uninstallation to remove all the printer related software's.
Press the Windows key + R on the keyboard to bring up the run menu.
Type %temp% in the run field, and click OK.
Look for, and open the folder starting with 7z (Example: 7zS2356)
Open folder Util
Open folder CCC
Run the uninstall_ L4.bat
When the uninstall has completed restart the computer
Press the Windows key + R on the keyboard to bring up the run menu.
Type %programfiles% in the run field and click OK.
Delete any HP/Hewlett Packard folders
Download and install printer full feature driver
Click here to download the driver.
Print network configuration page
Touch ( Setup ), touch Tools, and then touch Network Configuration Report.
Set a Static IP Address
Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:
- Run your Web browser.
- In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
- Click the Networking tab.
- Under Connections, click Wireless.
- Under IP Address Configuration, click Manual IP.
- Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
- Click Apply.
You can refer this HP document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
12-21-2019 09:38 AM
Thanks for the solution which I have looked at a couple of times. Laid out step by step but as my computer skills are not that great I'm a bit reluctant to action the fix solution. With my ability I will no doubt end up not being able to use my current printer. Anyway many thanks for your help.