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‎11-18-2023 09:09 AM

HP Recommended
Product: HP Photosmart 6520 e-All-in-One Printer

HP Photosmart 6520

On my desktop Icon my printer Icon does not open the printer functions any more. I just get a box that asks if i want to allow to make changes? I have 2 of these exact same printers. They both are doing the same thing now. The first one started acting up about 3 montyhs ago. Now the second one today.

Category:
3 REPLIES 3

‎11-21-2023 01:23 PM

HP Recommended

Hi @BrFEH,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

Request you to follow the below steps to fix the issue.

 

Uninstall the printer software by following the steps from this link and restart the device.

 

Install the printer software by clicking on the link again.

 

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎11-21-2023 04:01 PM

HP Recommended

What he said is correct. I did have it figured out yesterday but I did it like he said.

Was this reply helpful? Yes No

‎11-23-2023 10:29 AM

HP Recommended

Hi @BrFEH,

 

Is the issue resolved?

Do you need further assistance?

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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