Ongoing issues with my HP OfficeJet8210e series printer

[Earthdog13]

I had an excellent older HP printer. HP no longer offered Firmware updates for that model, so I upgraded to the HP Officejet Pro 8210e series printer. I also decided to bite the bullet and join the ink delivery plan.

Unlike my old printer, this new one has been a constant source of frustration. The printing process is unpredictable, with pages printing in a seemingly random order. The printer often halts mid-print, displaying a 'Printer Blocked' message. After clearing the issue, it inexplicably goes offline despite being connected.

I have run the Print Doctor, uninstalled and re-installed it, and checked for Firmware updates.

To add insult to my frustrations, because of the massive waste of paper and printer ink, I was just charged nearly $50 extra for exceeding my page limits on the plan this month.

I have now cancelled the plan but will still be charged another month under this same plan before the cancellation will kick in.

I would like community feedback on two issues:

1) Is anyone else having printing issues with the 8210e series? If yes, what have you tried?

2) Why does HP charge me for a plan when it is my paper and ink that I have paid for and use. What use is a plan?

Any feedback would be appreciated.

[Raj2111]

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with billing, please connect with our phone support.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support