Orange dot next to device in computer settings-- but steady blue light on printer indicating connect

[marygauthier]

I am trying to print from my mac, the printer has a steady blue light which indicates that it is connected to wifi, yet when I try to print it says printer not found and there is an orange dot next to the printer in my computer settings.

How do I fix this, I have to print stuff for an assignment.

[Kumar0307]

@marygauthier, Welcome to the HP Support Community!

Let us check the connectivity between the printer and the MAC

Perform a ping test

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss, share the results in your next post.

• Make sure the printer and the MAC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the MAC also should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
• The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.

Also, make sure both the devices are up-to-date

Update the printer firmware

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click here to know how.

Keep me posted.

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