Original Driver fails to print but other drivers can print

[MarvelousRouter]

So I have been having this weird issue recently. My PC fails to print.

Just to note that my PC is a wireless desktop PC currently running the latest

Windows 10 (64-bit) 1809 version

Build: 17763.316.

The printer still works fine. I think it has to do with a driver issue. My printer is an HP Envy 7645 original model but the driver would be name HP ENVY 7640 series.

When I right-click my printer's driver in Device Manager, Update Driver and choose Browse my computer for driver software, most drivers I am able to print from my computer works fine for example like

HP PCL3 A-size Printer Class Driver Version: 10.0.17134 [4/21/2009] and Microsoft IPP Class Driver.

But when I choose HP ENVY 7640 series it fails to print.

I also noticed that when I choose Microsoft IPP Class Driver my Printer Shortcut tab is missing leaving a few options for printing.

How do I fix this? Thanks.

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!

[MarvelousRouter]

I went through the installation process and the printer is connected to my PC. Now when I try to print it. It still would not work. It still failed to print. I clicked on the gear icon button (from the start menu)  to go into the windows 10 settings menu and went to devices and then head over to the Printers & scanners tab on the left side, clicked on my printer's name and Open queue to see what's printing and clicked on Manage to Print a test page.

In the queue box, it only showed the printing status for like a split second and disappeared. Therefore meaning that the PC failed to send information to print to the printer.

[greenturtle]

Hi,
Can you try this:

* *Note that if there are other printers installed, these will need to be reinstalled after this.

Step 1. Uninstall the HP Software from your PC. Please follow the steps provided to uninstall the printer software in the link:
Uninstalling the Printer Software (Windows)https://support.hp.com/in-en/document/c02259020
Also, please follow the steps provided below to completely remove the printer software from printer properties.
Steps to remove printer driver files from Print Server Properties:

Step 2. Open the Print Server Properties dialog window by doing one of the following:
• Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
• Open “Devices and Printers” (not Win10)
• Select any printer and then click "Print server properties" at the top of the window.
• Click on the Drivers tab.
• Click on each printer driver and click on Remove

For Win10:
• Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
• Click on the Drivers tab.
• Click on each printer driver and click on Remove
• From the Start menu or the Start screen:
• Open “Printers and Scanners”
• Click on each Printer and click “Remove Device”

Step 3. Backup your registry before making any registry changes, the following resource will show you how:
https://support.hp.com/in-en/document/c03485724

Step 4. Update the registry using the Reg file below
Note: this will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

Step 5. Right click the Start menu and select Run. Type Services.msc and press OK.
Locate and stop the Print Spooler service

Step 6. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.oldRename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then continue following the steps starting from Step 5.

Step 7. Restart PC.

Step 8. Finally, reinstall the HP Software.

Hope that helps!