Our photosmart 5520 won’t pick up our wireless network

[Matt125]

Our wireless network is in full working order, however the printer can’t pick it up. If I put my phone hotspot on, then this appears as a wireless network on the printer. 

The printer has worked on the network for two years but has now disconnect and the network vanished. We’ve also tried moving the printer closer to the router, entering the SSID manually, WPS, throwing it out the window etc.  but no luck! 

It also can’t be picked up to print wirelessly from a smartphone or tablet. 

Any advice would be much appreciated! 

[TEJ1602 · Accepted solution]

@Matt125, Welcome to HP Support Community!

Access the Wireless Setup Wizard through the printer control panel to establish a wireless connection between your printer and network. Follow the steps below-

1. From the home screen of your printer control panel, touch the Wireless icon.

2. Touch the Setup icon.

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

   NOTE: 

   Type the exact network name, including any uppercase and lowercase letters.

7. Type the WEP or WPA key (network password), and then touch Done.

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

8. If the printer fails to connect, print a Wireless Network Test Report, and then follow any instructions on the report to troubleshoot wireless connectivity problems. For more information, go to Using a Wireless Network Test Report.

Keep me posted. 

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