Own a HP Envy 5540

[RogerAA2]

I own a HP Envy 5540 Printer and connect it to a Dell PC with a Windows 11 operating System.  However, the HP Printer Icon faded to almost a blackout and no longer executes!

To make a long story short, the HP 5540 no longer prints or scans - even with new drivers downloaded! 

Is the HP Envy 5540 no longer supported by HP or could there be another reason?

Thanks,  Roger

[Raj_05]

Hi @RogerAA2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Here are some steps you can take to troubleshoot the issue and determine the cause.

1. Check for Compatibility:

   • Ensure that the HP Envy 5540 is compatible with Windows 11. Visit the HP official website to verify the compatibility and download the latest drivers if needed.

2. Update Drivers:

   • Download and install the latest drivers for the HP Envy 5540 from the HP official website. Sometimes, the built-in Windows drivers may not be sufficient.

3. Reinstall Printer Software:

   • Uninstall the existing printer software and then reinstall it. Follow the HP guidelines for proper installation. Make sure to restart your computer after uninstalling and before reinstalling.

4. Check Printer Connection:

   • Ensure that the printer is correctly connected to your Dell PC. Use a different USB cable or port if possible. If the printer is connected wirelessly, check the Wi-Fi connection.

5. HP Print and Scan Doctor:

   • Download and run the HP Print and Scan Doctor utility from the HP website. This tool can automatically diagnose and fix printing and scanning problems.

6. Windows Update:

   • Make sure your Windows 11 operating system is up to date with the latest updates. Sometimes, compatibility issues are resolved through system updates.

7. Check for Hardware Issues:

   • Verify that the HP Envy 5540 printer is in good working condition. Check for any hardware issues such as paper jams, low ink, or other errors on the printer display.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support